Global companies have always preferred outsourcing call centers to India when bought in comparison with outsourcing to China, Malaysia, the Philippines, and other Asian countries.
India has always been the most preferred destination for fulfilling all outsourcing needs. Call center services in India offer a wide variety of advantages that many other companies do not offer. In the present day, having call centers in India has become the norm for many global companies. Several international organizations are also setting up their call center operations in India because India has a large and qualified workforce and can also offer cost-effective call center outsourcing services.
Outsourcing call centers to India will give your organization a highly competitive edge. The following is a list of reasons why call center outsourcing to India is beneficial.
Large and qualified call center agents: Call centers in India has the largest number of qualified, tech-savvy, trained, IT literate, skilled, and experienced professionals. India also has the largest English-speaking population after the USA. India’s largest and most skilled professionals have been one of India’s major advantages over other countries.
India will continue to have a large and skilled workforce because India has an ever-increasing number of graduates and a large number of successful training industries.
In addition, India’s large manpower is willing to work for a much lesser price. The workforce typically accounts for 55 to 60 percent of the total cost of a call center operation. In India, the workforce is available at a fraction of the cost overseas.
Experienced call center outsourcing services: Call centers in India have years of experience in offering a number of call center outsourcing services like inbound call center services, technical support services, telemarketing services, disaster recovery services, CATI services, and email support services, and chat support services among others. Outsourcing call centers to India can also provide a host of IT-enabled services such as accounting services, helpdesk services, transaction processing services, network management services, and end-to-end processing, amongst others.
Indian call centers provide cost-effective outsourcing services without compromising their quality. Call centers in India also have the best technology, people, processes, operational expertise, and resources.
Advantages of Time-Zones: More and more companies are now outsourcing their call center services to India due to the Time Zone advantages. India’s 12-hour time difference enables global companies to provide their customers with 24/7/365 days of services. By taking advantage of this time difference, companies in the United States have been able to make sure that their customers receive round-the-clock customer support.
Policies in India: The government of India has extended its support to the outsourcing and IT industry. The government has allowed duty-free exports of capital goods and has provided tax exceptions on the export of ITES. The government has also aided the Indians in building software technology parks that bear the latest in infrastructure and telecom facilities.
High-end Infra and Latest Technology: Call centers in India to employ the latest technology, software, and high-end infrastructure to offer best-in-class customer support services. India has also faced privatization and reduction in the tariff of internet services, cellular services, and telecom. This has given India an advantage over other outsourcing places in terms of infrastructure. Additionally, India has the largest number of state-of-the-art call centers in the world.
Highly Cost-effective call center services: Another key factor why global organizations mostly prefer outsourcing call center services to India is because call centers in India provide cost-effective customer support services without compromising on their quality. With the low cost of workforce available in India, Indian call centers have been able to offer high-quality call center outsourcing services on a 24x7x365 days basis, at a cost that is 50% less than in the US or the UK. These reasons have encouraged more global companies to choose call center outsourcing to India because they can get quick access to quality call center outsourcing services at great value for money.
India Relish the Confidence and Trust of Global Organization: India has been one of the first nations to step into call center outsourcing India. Global companies have already outsourced call centers to India and have discovered India to be an ideal outsourcing service provider. Today, some of the world’s global giant companies have their base in India, from where they offer customer support services to their worldwide customers. These successful call center outsourcing ventures have encouraged more and more global companies to outsource call center services to India to give their organization a competitive advantage.
Get the India Advantage!
- Expertise in all types of customer support services
- Support government policies
- State-of-the-art infrastructure and technology
- Incredibly low prices for customer support
- English-speaking and tech-savvy professionals
- The advantage of the time zone is that it enables 24 hours support
Final Words
Call centers in India ensure high-quality customer service at competitive rates, with a quick turnaround time. Agents in India have years of experience in the industry and have provided call center services to several global companies.
